Thank you for shopping at PeangCosmo. We strive to provide you with high-quality cosmetics and exceptional customer service. However, we understand that there might be instances where you may need to return a product or seek a refund. Please read our Return and Refund Policy carefully to understand the terms and conditions governing the return and refund process.
1. Returns
1.1. Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
1.2. Return Process: To initiate a return, please follow these steps:
a) Contact Customer Support: Send an email to [PeangCosmo Customer Support Email] or call [PeangCosmo Customer Support Phone Number]. Provide your order details, the reason for the return, and any relevant information.
b) Return Authorization: Our customer support team will review your request and provide you with a return authorization if your return is eligible.
c) Packaging: Pack the product securely in its original packaging, including any accessories or promotional items received.
d) Shipping: You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or damaged product).
1.3. Non-returnable items: For hygiene and safety reasons, certain items cannot be returned. These items include, but are not limited to, opened cosmetics, skincare products, and makeup tools. We also do not accept returns on gift cards.
2. Refunds
2.1. Eligibility: Refunds are applicable only to eligible returns that meet the criteria specified in section 1 of this policy.
2.2. Refund Process: Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used during the purchase within [number of days] from the date of approval.
2.3. Partial Refunds: In some cases, partial refunds may be granted for products that are returned with minor damages or signs of use.
2.4. Non-Refundable items: Certain items are non-refundable, such as gift cards, downloadable products, and items purchased during promotional events.
3. Damaged or Incorrect Items
3.1. If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving the product. We will arrange for a replacement or issue a refund, as appropriate, without any additional cost to you.
4. Order Cancellation
4.1. Cancellation Window: You may request order cancellation within 24 hours of placing the order. After that, cancellations are subject to our discretion.
4.2. Cancellation Process: To cancel an order, contact our customer support team immediately at [PeangCosmo Customer Support Email] or [PeangCosmo Customer Support Phone Number] with your order details. We will confirm the cancellation if the request is made within the stipulated time frame.
5. Exchange Policy
5.1. At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and then place a new order for the desired item.
6. Contact Information
For any inquiries or assistance related to returns and refunds, please contact our customer support team at:
Email: [PeangCosmo Customer Support Email] Phone: [PeangCosmo Customer Support Phone Number]
Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the policy page on the PeangCosmo website for the most up-to-date version.