Welcome to PeangCosmo! We are delighted to serve you with a wide range of high-quality cosmetics products. This Shipping Policy outlines the details of how we handle and process shipments to ensure a smooth and satisfactory shopping experience for our valued customers.
- Shipping Locations: We currently offer shipping services to addresses within [List of countries or regions where you ship cosmetics products]. If your location is not included in the list, kindly reach out to our customer support team to explore alternative shipping options.
- Processing Time: Once your order is placed and payment is confirmed, our team will process and pack your cosmetics products within [Processing Time, e.g., 1-3 business days]. Please note that processing times may be slightly extended during peak seasons or promotional periods.
- Shipping Methods and Carriers: We utilize reliable shipping carriers to deliver your cosmetics products safely and promptly. The available shipping methods and carriers will be displayed during the checkout process. Depending on your location and selected shipping method, the estimated delivery time may vary.
- Shipping Costs: Shipping charges will be calculated based on the destination, selected shipping method, and the weight of the package. The shipping cost will be displayed at the checkout before you finalize your purchase. We may also offer free shipping for orders that meet the specified minimum purchase value during promotional periods.
- Order Tracking: As soon as your cosmetics products are dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your order's progress. You can also access the order status and tracking information through your PeangCosmo account.
- Customs and Duties: For international orders, please be aware that additional customs duties, taxes, or fees may be imposed by your country's customs authorities. These charges are beyond our control and are the responsibility of the customer. We recommend contacting your local customs office for more information on import regulations and potential additional costs.
- Lost or Damaged Packages: In the rare event that your cosmetics products are lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and, if necessary, arrange for a replacement or refund as per our Return and Refund Policy.
- Address Accuracy: Please ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for delays or delivery failures caused by inaccurate or incomplete address information.
- Delivery to P.O. Boxes and APO/FPO Addresses: We regret that we are unable to deliver cosmetics products to P.O. boxes or APO/FPO addresses. Please provide a physical street address for delivery.
- Multiple Shipments: In some cases, your order may be fulfilled from multiple warehouses, leading to separate shipments. In such instances, you will receive multiple tracking numbers for each package.
We endeavor to provide an excellent shipping experience and deliver your cosmetics products in a timely manner. If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our customer support team for assistance.
Thank you for choosing PeangCosmo. We appreciate your business and look forward to serving you!
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